Rating a seller
After your order is delivered and confirmed, you can leave a star rating and optional written review for the seller. Ratings help the ScentSell community make informed decisions and reward honest, responsive sellers.
When can you leave a rating?
The rating prompt appears in your order view after the order status reaches delivered or after you click Confirm Receipt. You have 30 days from the delivery date to submit a rating.
How ratings work
Ratings use a 1–5 star scale:
| Stars | Meaning |
|---|---|
| 5 | Excellent — exactly as described, fast dispatch, great communication |
| 4 | Good — minor issues but overall positive experience |
| 3 | Average — acceptable but room for improvement |
| 2 | Poor — significant issues with description accuracy or service |
| 1 | Very poor — item not as described, dispute required |
You can optionally add a written review of up to 500 characters. Written reviews are visible on the seller's public profile.
What ratings affect
- Seller profile: Ratings are displayed as an average out of 5 stars with a count (e.g. "4.8 ★ — 23 ratings")
- Search ranking: Listings from higher-rated sellers may appear higher in search results
- Buyer trust: Many buyers filter by seller rating before purchasing
If you received the item as described and the seller was communicative, a 5-star rating takes 10 seconds and makes a real difference to small sellers.
Can a seller respond to a rating?
Sellers can leave a brief public response to any rating on their profile. Responses must comply with ScentSell's community guidelines.