Contact us
We're a small Australian team and we take support seriously. If you have a question or problem, here's the best way to reach us.
Email support
For most questions: sniff@scentsell.com.au
For shop orders: sniff@scentsell.com.au
For privacy questions: sniff@scentsell.com.au
Response times
We aim to respond to all support requests within 1 business day (AEST). During busy periods this may extend to 2 business days.
Before emailing
Check the FAQ — common questions are answered there. If your issue is with an order, include:
- Your order number
- What the problem is
- Any relevant photos
Disputes
If you have a dispute about a marketplace transaction, raise it directly through the My Orders section of the app — don't email us first. The dispute process captures all the relevant information our team needs. See Refunds & disputes.
Technical issues
If you're experiencing a bug or technical problem, see Report a bug.
Next steps: