How ScentSell keeps it honest
Integrity is the point of ScentSell. Buying a pre-owned bottle from a stranger only works if you can trust the bottle, the seller and the money. So we do not rely on one thing. Several layers work together, and each one is described on its own page below.
- Rules the site itself enforces. Some things simply cannot happen on ScentSell, whatever anyone types: a listing cannot go live without our team approving it, a new or sealed bottle cannot be listed, a seller cannot buy their own listing, and your phone number and email are never given to another member.
- Automatic checks. Messages are scanned for phone numbers, emails and attempts to take a deal off the site. Parcels are tracked. Orders that are never posted are refunded automatically. An AI inspection can go through a listing's photos with our team.
- Our team. Justin and Bec run ScentSell. We approve every listing, handle every problem report, and can refund an order, suspend a member or stop someone selling.
- Clear words. Members are told what happens at each step, by message in the app, email and phone notification.
Each part, in plain words
| Topic | What it covers |
|---|---|
| Sellers and how they are paid | Who can sell, what "Verified seller" means, and where the money goes |
| Listings before and after they go live | The review queue, the five photos, the AI inspection, and why there are no new or sealed bottles |
| Ratings and trust records | Who can rate whom and when, what the numbers on a profile mean, and what you can see about each other |
| Paying, refunds and problems | What happens to your money, how to report a problem, and when an order closes |
| Postage and tracking | Posting deadlines, tracking, delivery, and what happens when a seller does not post |
| Swaps | Both sides' obligations, the A$4.99 fee, cash top-ups, the 48 hours to post, and suspensions |
| Messages and what is checked | What is blocked, what is flagged, and why |
| Privacy | What is public, what is never shared, deleting your account and downloading your data |
| Reporting a problem | How to report a listing, an order, a swap or a member, and what happens next |
| Watching for copying and abuse | How we protect the site and members' data |
The short version
- ScentSell is for pre-owned bottles only. New, sealed and new-in-box bottles are refused.
- Every listing is reviewed by our team before buyers can see it, and again after any edit.
- Payment always goes through ScentSell checkout. Never pay by bank transfer, PayPal or cash arranged in messages.
- Your phone number and email are never shared. A buyer, seller or swap partner sees only the name and postal address needed to post a parcel.
- If something is wrong, report it from the order, the listing or the swap, or email sniff@scentsell.com.au.