Postage and tracking
The posting deadline
A seller must post a sold bottle within 5 business days of the sale. That date is the order's post-by date.
Tracking is required
A seller marks an order as posted by entering its tracking number. Without one, the order cannot be marked as posted. (Local pickup orders, where the buyer collects in person, do not need tracking.) See Shipping.
ScentSell registers the tracking number with 17track, a parcel-tracking service, and checks on the parcel about every 6 hours.
When tracking shows "delivered"
ScentSell marks the order as delivered, posts a note in the order's messages, and emails and notifies the buyer. Delivery also starts the clock for the order to complete. See When an order completes. If anything is wrong when you open the parcel, report it straight away.
When a seller does not post
- Before the post-by date, the seller gets a reminder.
- After the post-by date, the seller gets an overdue notice, and our team gets a copy.
- Two days after the post-by date, if there is still no tracking number and no open dispute, the buyer is refunded in full automatically. The seller's share is taken back from their Stripe account, and the buyer is emailed. If the refund cannot go through, our team is alerted at once to refund the buyer by hand.
Our team can also stop a seller who does not post from selling. See Sellers.
For swaps
Swaps have their own rule: each member has 48 hours to post once the swap is accepted. See Swaps.