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Sellers and how they are paid

Who can sell​

Any ScentSell member in Australia can list a pre-owned bottle. To list, you need:

  • your state and postcode in your profile;
  • the five photos every listing needs (see Listings);
  • an account that has not been stopped from selling.

To be paid, you also set up payments with Stripe, the payment company ScentSell uses. You can do this before or after you list. Our team can approve a listing before payments are set up, but buyers cannot see it or buy it until you finish.

Setting up payments​

From your Dashboard, ScentSell sends you to Stripe to set up a Stripe account for your sales. Stripe asks for your details and the bank account your money goes to, and may ask for more, such as ID, as part of its own checks. ScentSell does not store your bank or identity documents; Stripe holds them.

A seller cannot be paid, and their bottles cannot be bought, until Stripe has verified their identity and bank details. ScentSell does not hold identity documents. More detail: Stripe Connect.

What "Verified seller" means​

On ScentSell, Verified seller means the seller has finished setting up payments with Stripe, so a buyer can pay them through ScentSell checkout. It does not mean ScentSell has checked the seller's identity documents itself, and it is not a promise about any one bottle. The marketplace shows verified sellers' bottles by default.

A member cannot switch the Verified badge on for themselves. Only a finished Stripe setup does that.

How sellers are paid​

ScentSell uses Stripe Connect destination charges. When a buyer pays at checkout, Stripe sends 85% of the price to the seller's Stripe account straight away and ScentSell keeps 15% commission. There is no holding period on ScentSell's side. When the money then reaches your bank depends on your Stripe payout schedule.

If an order is refunded, the refunded amount is normally taken back from the seller's Stripe account. See Paying, refunds and problems.

Sellers who break the rules​

Our team can stop a member selling. When that happens, their live listings are taken down, and they come back if the stop is lifted. A member who has been stopped cannot create a new listing. The Terms list the reasons, including fraud, fake perfume, threats, harassment, misuse of someone's private information, and taking a ScentSell deal off the site. See the Terms and Acceptable use.