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Swaps

A swap is two members trading bottles. Both sides carry the same duties, and ScentSell holds the money parts until both have handed over. The full walk-through is in How swapping works; this page is the integrity summary.

What each member must do​

  1. Describe your bottle honestly, with real photos and the true fill level.
  2. Confirm your own postal address once the swap is accepted. Neither address is shown until both members have confirmed. Phone numbers are never shown.
  3. Post within 48 hours of the swap being accepted, unless you both agree a posting day in the swap (that moves the deadline).
  4. Confirm when your parcel arrives, and rate your partner.

Either member can ask for the full ScentSell check before anyone posts: each cabinet bottle in the swap then needs photos with the nozzle off and is reviewed by our team before posting.

The A$4.99 fee​

Each member pays A$4.99 for a swap. It is held on your card when the swap is accepted, and only taken once both of you have handed over. If the swap ends before that, the hold is released and you pay nothing. Neither member can hand over until both fees are held.

Cash top-ups​

If one side adds cash to even up a swap, that money is held on the payer's card, not taken. It is taken only once both of you have handed over, and goes to the other member's Stripe account with no ScentSell fee on it. If the swap ends first, the hold is released, or refunded if it had already been taken. Members can also agree to settle the cash between themselves; both must agree.

When a deadline is missed​

  • If one member has posted and the other has not, the other gets one reminder a day.
  • If neither has posted 72 hours after the deadline, the swap expires.

In person​

Handing over in person is allowed only when both members choose it, and it is at your own risk: there is no tracking. Until both choose it, the swap stays a postal swap. Only do it with someone you already trust.

Swap chat​

Before a swap message is sent, the app stops abuse, phone numbers, social handles and requests to pay outside ScentSell. After sending, an AI check reads swap messages and flags anything worrying to our team. See Messages.

Problems, strikes and suspension​

  • Report an issue stays on the swap until it is completed. Use it if a parcel does not arrive or a bottle is not as described.
  • Our team can suspend a member, which stops them starting swaps. A strike from our team also stops the member selling.
  • The conduct rules for swaps: Being kind and Safety and disputes.