Receiving offers
If you've enabled offers on your listing, buyers can propose a price below your asking price. Here's how to manage incoming offers.
What you'll learn
- How to enable and receive offers
- How to accept, decline, or counter
- Offer integrity rules
Enabling offers
When creating or editing a listing, toggle Accept offers to allow buyers to negotiate. You can enable or disable this at any time while the listing is active.
When a buyer makes an offer
You'll receive a push notification and email. Go to My Listings → tap the listing → View offers to review.
Responding to an offer
| Action | What it does |
|---|---|
| Accept | Locks in the price; buyer is taken to checkout |
| Decline | Closes the offer; buyer can try again or buy at full price |
| Counter | Propose a different price; now the buyer decides |
Counter-offers
There's no limit on counter-offer rounds. You and the buyer can go back and forth until you agree or one party declines. Each counter replaces the previous offer.
You cannot accept your own counter-offer. The offer system is designed so that acceptance must come from the other party — this prevents a loophole where sellers could falsely accept to lock in a sale.
Offer expiry
An offer nobody answers expires after 48 hours. The buyer can make another one.
Once you accept, the buyer has 24 hours to pay. If they don't, the offer lapses by itself, your bottle goes straight back up for sale, and you both get told. You don't have to chase it and you don't have to remember to check.
Cancelling an offer
You can cancel any offer on your listing that hasn't been paid for, including one you've already accepted. Go to Dashboard → Offers, find it, and choose Cancel offer.
Use it when a buyer tells you they're not going ahead, or when you've simply changed your mind about the price. The buyer is told, and the bottle is immediately free to sell again or to put into a sale.
The buyer can cancel their side too, at any point before they've paid.
If the buyer has already paid, cancelling here is not the right route — that's an order, not an offer. See Order management for cancelling and refunding a paid sale.
Next steps: