Order management
Your Dashboard shows all your orders as a seller. Here's how to manage them from payment through to completion.
What you'll learn
- Understanding order statuses
- What actions you take at each stage
- How to handle problems
Order status lifecycle
paid_pending_ship → shipped → delivered → completed
| Status | Meaning | Your action |
|---|---|---|
| paid_pending_ship | Buyer has paid; waiting for you to ship | Pack and ship within 3 business days |
| shipped | You've entered a tracking number | Wait for delivery |
| delivered | 17track has confirmed delivery | No action needed (order will auto-complete) |
| completed | Order is closed | Sale complete — check your Stripe balance |
Accessing your orders
Go to Dashboard → My Sales to see all orders as a seller. Tap any order to see the full detail view, including buyer contact, tracking, and order timeline.
Marking an order as shipped
- Open the order from your Dashboard.
- Tap Mark as shipped.
- Enter the tracking number and select the carrier.
- Tap Confirm.
The buyer is immediately notified by push and email with the tracking details.
Automatic delivery detection
Our system polls 17track every 6 hours. When your parcel is confirmed delivered, the order automatically moves to delivered and both you and the buyer are notified. You get an email, a push notification and an in-app notification saying the parcel arrived and your sale is complete.
Pick the right carrier when you enter tracking. The carrier tells us where to look the parcel up.
Order completion
Orders complete automatically once delivery is confirmed and the completion timeout passes. You don't need to do anything — the sale is already complete and you were paid at checkout.
Handling buyer messages
Buyers may contact you through the order messaging system. Keep communication on-platform so there's a record if a dispute arises.
If a dispute is raised
If a buyer raises a dispute, the order will be flagged and our admin team will investigate. Provide clear information and photos to support your case. See Refunds & disputes for details from the buyer's perspective.
Next steps: