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Shipping

Once your item sells, you're responsible for packing it safely and shipping it promptly. Here's how ScentSell's shipping integrations work.

What you'll learn​

  • Your shipping obligations as a seller
  • How to generate a shipping label
  • Supported carriers

Your shipping obligations​

After a buyer pays, your order enters paid_pending_ship status. You should:

  1. Pack the fragrance securely. Use bubble wrap around the bottle and ensure the box is sturdy. Fragrance bottles are glass — treat them like any fragile item.
  2. Ship within 3 business days. Timely shipping is part of the seller agreement.
  3. Enter the tracking number in your dashboard when you hand the parcel to the carrier.

Supported carriers​

ScentSell integrates with:

  • Shippit (primary) — Generates labels for multiple carriers (Australia Post, StarTrack, Couriers Please, TNT) with competitive rates.
  • Australia Post (fallback) — Direct AusPost eParcel integration.

To generate a label via Shippit:

  1. Go to My Orders → select the order.
  2. Tap Get shipping label.
  3. Choose a carrier and service level.
  4. Pay for the label (charged to your saved payment method).
  5. Print and attach the label.
tip

Express shipping often leads to better reviews and repeat buyers. The extra cost is usually worth it for high-value fragrances.

Entering a tracking number manually​

If you're using your own carrier or a method not supported by Shippit:

  1. Go to My Orders → select the order.
  2. Tap Mark as shipped → enter the tracking number and carrier name.
  3. The tracking number is automatically registered with 17track for delivery monitoring.

Packaging tips​

  • Wrap the bottle in at least 2 layers of bubble wrap.
  • Place in a box (not a padded bag) to prevent crushing.
  • Fill any empty space with packing peanuts or crumpled paper.
  • Seal the box with packing tape on all seams.
  • If you have the original box, ship in it — it provides extra protection.

What if I can't ship?​

If you can no longer fulfil an order (e.g. item was damaged before shipping), contact the buyer immediately via the order messaging system and request a cancellation. Contact ScentSell support to process a refund.

Next steps: